7 STEPS TO TRUST-BASED LEADERSHIP

This comes from Charles Gordon, an amazing man and mentor from the 1970s. He still writes and publishes, and has a great leadership email list. The subscription details are below. Enjoy.

7 STEPS TO TRUST-BASED LEADERSHIP

"A trust-based culture is the best way to bring out the best in people," say Diane Tracy and William J. Morin. After years of coaching and consulting to and for top leaders, the authors share their observations in the book Truth, Trust, and the Bottom Line. There they detail how to build the kind of trusting relationships that achieve world-class performance using seven powerful steps. Here's an outline:

Step 1: Seek the truth. Gather facts, objectively observe, and assess each person. When you get to know your people and observe their performance, you empower yourself to give them the kind of feedback which improves performance and builds trust.

Step 2: Give feedback. Tell them what you see, think, and feel in the spirit of support. When you tell people the truth about their performance and where they stand, you relieve them of the pain of ambiguity which, in turn, builds trust between you.

Step 3: Create a vision and plan. Develop a vision of their "best" and a plan for getting there. When you help people see what they can be and provide them with a map for getting there, they trust you because you have their interests at heart.

Step 4: Break through resistance. Work with their defenses until they can see and embrace the truth. When you stick with people until they feel safe enough to admit and own their weaknesses, you empower them to create positive change in their lives and careers, which builds trust.

Step 5: Observe and mirror. Continue to observe and mirror them with objectivity and compassion. When you consistently observe people objectively and tell them what you see, you keep the lines of communication open, which builds trust.

Step 6: Teach and guide. Help them learn. Stay focused on objectives. When you teach people, you let them know they are worth investing time in, which helps to win their trust.

Step 7: Recognize, celebrate, and reinforce. Look for improvements and opportunities to celebrate. When you recognize and celebrate a person's success, it tells him you see him as more than a means to getting the job done. It says you value him as a person, which builds trust.

PS
One motivation is worth ten threats, two pressures and six reminders.
Paul Sweeney


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